Question 1

Do you accept insurance?

Accepted Answer

We accept a variety of insurance plans. Be sure to check with your insurance carrier directly to see what services are covered under your specific plan. Co-pays and any procedures not covered under insurance are due at the time of appointment. If you do not have insurance or your insurance is not listed below, please contact our office to discuss the options to ensure your eyecare needs are met.  
 
For vision exams, eyeglasses and contact lens services, we accept the following insurance:
Eyemed
Heritage Vision
VSP
For medical eye conditions we accept the following insurance:​
Aetna
Blue Care Network (Referral needed)
Blue Cross Blue Shield
Cigna
Medicare
Priority Health
United Health Care

Question 2

Where do I park?

Accepted Answer

Our office is located in an office park and can be accessed directly off Southfield Road or Beverly Road. There is ample free parking in the lot directly in front of the entrance to our office.

Question 3

What forms do I need to fill out?

Accepted Answer

For your first appointment, please arrive 15 minutes early to complete necessary health forms.  You may also request forms to be emailed to you prior to your exam.

Question 4

Will my eyes get dilated?

Accepted Answer

In order for your eye doctor to view the entire retina and optic nerve, the pupil must be dilated. For most patients, eye dilation will be done at the first appointment. Subsequently, eye dilation is recommended every other year, but may be recommended at every annual appointment for some patients with certain conditions or specific medical diagnoses. After the exam, you may experience increased light sensitivity and blurriness. The effects of dilation generally last 4 to 6 hours.  If you’ve not had your eyes dilated previously or are uncomfortable driving after the procedure, please make alternative driving arrangements.  It is recommended that you bring sunglasses with you to protect from increased light sensitivity until the effects wear off.  We also have complimentary shades available for your convenience.  If you have any unanswered questions, please call us or ask at your appointment.

Question 5

What happens if I miss or have to cancel my appointment?

Accepted Answer

We understand that situations come up where you need to reschedule your appointment. We kindly ask that you provide us with at least 24 hours notice if you need to cancel or reschedule your appointment. Any missed appointments or cancelations done within 24 hours of your appointment will be charged a $40 no show fee.

Question 6

Do you accept credit cards as a form of payment?

Accepted Answer

For your convenience, we accept credit cards. A 3% surcharge will be applied to cover credit card processing costs. No fee is charged when paying with cash, check, debit card, or FSA/HSA card.

Question 7

Q: Do you offer a translator during appointments?

Accepted Answer

A: Yes, we offer translator services to assist patients who prefer to communicate in a language other than English.  Please let us know in advance at the time you make your appointment if you require translation services so that we can make the necessary arrangements to accommodate your needs.

Question 8

Are you hiring?

Accepted Answer

At The Hills Eyecare and Optical, we’re always looking for personable and caring individuals to help us take care of our patients. Whether you’re seasoned in the optical field or have experience in sales, fashion or the medical field, we'd love to hear from you!  Send your resume to administrator@thehillseyecare.com.

Do you accept insurance?

Where do I park?

What forms do I need to fill out?

Will my eyes get dilated?

What happens if I miss or have to cancel my appointment?

Do you accept credit cards as a form of payment?

Q: Do you offer a translator during appointments?

Are you hiring?

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